Can a chatbot fix the government maze? The White House is about to find out
In Brief Posted: 9:55 AM PDT · September 29, 2026 Image Credits:Kent NISHIMURA / AFP / Getty Images Amanda Silberling Can a chatbot fix the government maze? The White House is about to find out President Donald Trump announced on Tuesday that the White House is launching America.gov, an AI chatbot…
In Brief Posted: 9:55 AM PDT · September 29, 2026 Image Credits:Kent NISHIMURA / AFP / Getty Images Amanda Silberling Can a chatbot fix the government maze? The White House is about to find out President Donald Trump announced on Tuesday that the White House is launching America.gov, an AI chatbot intended to help people find government services and other information. Google confirmed that it is a partner on this launch and that its AI model, Gemini, is involved. U.S. Chief Design Officer Joe Gebbia added that the government also used Grok. “Instead of forcing citizens to search through the endless maze of tens of thousands of government websites and rules … you’ll now have one front door for every single question,” Trump said in a post on X. Making government services easier to navigate is a worthwhile goal, but is an AI chatbot the best way to do this? Large language models are not infallible and remain prone to hallucinations. In fact, CNN recently reported that the U.S. military nearly launched an armed operation against a Chinese vessel it believed was carrying components for nuclear weapons. The military aborted the mission at the last minute after realizing that the supposed threat was just an AI hallucination. If someone receives faulty information from America.gov, it probably won’t trigger nuclear warfare, but a mistake can still have serious consequences. People might rely on this chatbot to access information about applying for food stamps, renewing their visas, or filing taxes, where errors could mean missed deadlines, denied benefits, or penalties. Updated, 9/29/26, 7:30 PM ET with addition of Grok. Topics AI, gemini, Google, Government & Policy, In Brief, Trump October 13 – 15 San Francisco Get 50% off a second passThe Disrupt experience is meant to be shared. Get your pass and bring a colleague, partner, or peer at 50% off. Cover more ground by making connections, building momentum, and discovering what’s next in the startup ecosystem. BOOK NOW Newsletters See More Subscribe for the industry’s biggest tech news Related AI America.gov gets really weird when you ask it about Minecraft, but it’s not a glitch Amanda Silberling 5 hours ago AI OpenAI’s latest features take direct aim at the app store model Sarah Perez 8 hours ago AI Google is killing off Gemini’s Gems in favor of ‘skills’ Sarah Perez 1 day ago Latest in Government & Policy In Brief Can a chatbot fix the government maze? The White House is about to find out Amanda Silberling 12 hours ago Security FBI reportedly declares ‘cyber security incident’ after hackers steal agents’ personal data Zack Whittaker 2 days ago In Brief Anthropic’s CEO is about to have dinner with President Trump Anthony Ha 2 days agoSource: TechCrunch — Published — Category: Business