Chatbots News
AI chatbots are conversational assistants like ChatGPT, Claude and Gemini. This page tracks every assistant update, feature launch and comparison as it happens.
463 articles · updated 24/7 from 100+ sources
30 Months on the Exponential (in Charts)
My second book on AI, Co-Existence, is out today (and you can get it here), 30 months after the release of…
New paper: Emerging trends in AI agent evaluation
By Felix Chen, Stephan Rabanser, Sayash Kapoor, and Arvind Narayanan. See the full author list and affiliations…
Announcing Workforce Management: Forecast, schedule, and plan teammate cover in the Intercom helpdesk
BlogNews & UpdatesAnnouncing Workforce Management: Forecast, schedule, and plan teammate cover in the Intercom…
Steering AI Beyond Automation
By Gabriel Unger and Arvind Narayanan. Unger is an economist at Stanford’s Digital Economy Lab.One of the most…
Introducing Fin 4: Customer Agent, Operator, and major upgrades to the Intercom helpdesk
BlogNews & UpdatesIntroducing Fin 4: Customer Agent, Operator, and major upgrades to the Intercom helpdeskAt Pioneer…
🔥 HOTA big-tent or small-tent AI safety movement?
In recent weeks, two narratives about AI safety have emerged: either AI existential risk is real and imminent, or AI…
The Dot and the Swarm
I generally think I have done a good job anticipating the direction and pace of AI over the few years I have…
AI existential risk probabilities are (still) too unreliable to inform policy
Over two years ago we wrote a detailed deconstruction of p(doom) and argued that its primary effect is to…
The Overhang
We are still on an exponential curve of AI development. I try to put out a Substack post every couple weeks…
Announcing ‘The 2026 AI Sentiment Report’: How end users feel about AI Agents
Businesses are earning trust in AI by accident. It should be earned on purpose. People become more accepting…
Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents
BlogNews & UpdatesAnnouncing the 2026 AI Sentiment Report: How end users feel about AI AgentsWe asked over…
Agency and Agents
Agency is the initiative to act. Increasingly, it is going to determine what happens next with AI, and…
Announcing Evals and Releases: Evaluate Fin before, during, and after you go live
Today we’re announcing Evals and Releases. Paired with Monitors, they give you an evaluation system for…
AI agents can't yet do open-ended AI research
The goal of leading AI labs is recursive self-improvement (RSI): the automation of AI research using AI…
The 9 best tools for your early-stage startup tech stack in 2026
Building a startup used to be about nailing the fundamentals. Those still matter, but it’s never been…
The 9 best tools for your early-stage startup tech stack in 2026
BlogCustomer EngagementThe 9 best tools for your early-stage startup tech stack in 2026Learn how to create a…
The AI coding tutor paradox grows as educators scramble to rethink how they test real skills
An ACM survey of 763 computer science educators from 49 countries shows that 68 percent have already changed…
An opinionated guide to which AI to use to do stuff
Every few months, I write a guide for people who want to use AI to do stuff. This time, a lot has changed, in…
Doing the right thing when things go wrong
It’s Wednesday at 2pm. A routine deploy goes out. Within minutes, customers cannot open the app. Alarms…
Doing the right thing when things go wrong
BlogEngineeringDoing the right thing when things go wrongWhen customers rely on you, minutes matter in an…
What will be left for us to work on?
I had the honor of giving a keynote at the International Conference on Machine Learning in Seoul last week…
How GPT-5.6 Changes Knowledge Work
GPT-3 Is the Best Journal I've Ever UsedMy slow and steady progression to living out the plot of the movie…
Up the Stack: How AI’s Escape From the Commodity Trap Risks Enterprise Lock-in
By Arvind Narayanan and Akash KapurOur goal in this essay is to move beyond the debate over whether AI is a…
How to measure the customer experience as AI scales
CSAT captures less than 10% of your conversations, and the responses you do get skew toward extremes – the…