Chatbots News
AI chatbots are conversational assistants like ChatGPT, Claude and Gemini. This page tracks every assistant update, feature launch and comparison as it happens.
463 articles · updated 24/7 from 100+ sources
How to measure the customer experience as AI scales
BlogAI & AutomationHow to measure the customer experience as AI scalesTraditional support metrics weren't…
The twilight of the chatbots
If you feel like things are accelerating in AI, you are probably right. Better AI models from the leading…
The new product introduction process: How to make sure your Agent is ready every time you ship
When you work at a company that’s constantly shipping new product features, keeping your knowledge base up…
The new product introduction process: How to make sure your Agent is ready every time you ship
BlogCustomer ServiceThe new product introduction process: How to make sure your Agent is ready every time you…
Conversation design: How to make your AI Agent communicate like your team
If nobody on your team has trained your Agent on how to communicate, it’s going to sound like an LLM when…
Conversation design: How to make your AI Agent communicate like your team
BlogAI & AutomationConversation design: How to make your AI Agent communicate like your teamIf nobody on your…
Salesforce signs definitive agreement to acquire Fin
We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The…
Salesforce signs definitive agreement to acquire Fin
BlogNews & UpdatesSalesforce signs definitive agreement to acquire FinWe’re excited to share that we just…
The Moral of Fable
in Chain of ThoughtMidjourney/Every illustration.Was this newsletter forwarded to you? Sign up to get it in…
How to make the case for giving your AI Agent system access
Without access to your backend systems, your AI Agent can answer questions, but it can’t take action. A…
Why AI hasn’t replaced software engineers, and won’t
There is great anxiety and uncertainty about AI replacing jobs. How can we move past vague warnings and…
How to make the case for giving your AI Agent system access
BlogAI & AutomationHow to make the case for giving your AI Agent system accessDawn Perrott11 June 2026Reading…
What it feels like to work with Mythos
I had early access to the first Mythos-class AI model being released to the public, Claude 5 Fable. Much of…
Extending Fin as the most open Agent platform
Today, we’re announcing that Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning…
Extending Fin as the most open Agent platform
BlogNews & UpdatesExtending Fin as the most open Agent platformFin can be used as a Service Agent on top of…
Co-Existence and the End of Co-Intelligence
It has been two years since Co-Intelligence, my book about AI, was published, and it was successful beyond…
Playing a different game
When competing in business, you have two choices. Try to win the game your competitors have chosen to play,…
Playing a different game
BlogNews & UpdatesPlaying a different gameAnnouncing Fin Voice 2, a major upgrade to Fin Voice with over 20…
The ultimate guide to knowledge management for your Service Agent
AI is no longer experimental in customer service, it’s the standard. Fin’s 2026 Customer Service…
The ultimate guide to knowledge management for your Service Agent
BlogCustomer ServiceThe ultimate guide to knowledge management for your Service AgentEverything you need to…
Choosing to Stay Human
If you go to your favorite social media site, you will find it full of posts that start to look suspiciously…
Speed-to-lead is a solved problem
Your customer finds your product and it looks right for them. They read the pricing page, watch the demo…
Speed-to-lead is a solved problem
BlogAI & AutomationSpeed-to-lead is a solved problemSpeed-to-lead made sense when the lag was unavoidable. An…
Did Google’s AI agents really build an operating system for $916?
By Stephan Rabanser, Sayash Kapoor, Rishi Bommasani, Andrew Schwartz, Arvind NarayananAt Google’s developer…