Welcome, Pieter and Shivon!

One Useful Thing3w ago

30 Months on the Exponential (in Charts)

AI Snake Oil3w ago

New paper: Emerging trends in AI agent evaluation

Intercom AI3w ago

Announcing Workforce Management: Forecast, schedule, and plan teammate cover in the Intercom helpdesk

AI Snake Oil3w ago

Steering AI Beyond Automation

Intercom AIOct 7, 2026

Introducing Fin 4: Customer Agent, Operator, and major upgrades to the Intercom helpdesk

AI Snake OilOct 1, 2026

A big-tent or small-tent AI safety movement?